Newgentek, a leading national managed services, IT, cloud and AV provider, today named Patrick Tolliver as SVP of Customer Success, effective immediately. He brings over 15 years of experience in helping customers leverage technology solutions to drive their success.
Patrick will report directly to Newgentek’s CEO, Chon Nguyen, and will be leading Newgentek’s customer-facing efforts for all Managed Services customers. He will be responsible for customer success activities and outcomes, and will collaborate across teams both internally and externally to deliver an unparalleled customer experience.
He joins Newgentek from Tampa-based IT Solutions provider, Vology, where he served as VP of Customer Success. In this role, Patrick and his team managed relationships across the globe with clients of all sizes and complexities with a laser focus on customer experience and success. Prior to Vology, Patrick built and ran IT organizations at several large companies. He spent 10 years as a consultant for Protiviti and Accenture, where he provided technology solutions and thought leadership for some of the largest companies throughout North America and beyond.
“As we continue to expand our managed services business, we are pleased to have Patrick lead our customer success initiative,” said Nguyen. “We know that customer success is vital to our growth, and we are continuing to build a team of people who share that same belief. He brings subject matter expertise that will continue to strengthen Newgentek’s offerings and capabilities, and we are proud to welcome him to the team.”
“The opportunity to lead Newgentek’s Customer Success initiatives at a time when they are experiencing tremendous growth is exciting,” said Tolliver. “I look forward to collaborating with the Newgentek team to deliver the best experience for our expanding customer base and help them use technology to drive success.”
This move by Newgentek reinforces recent investments in people and technology to build a company dedicated to customer success. Nguyen engaged John Schmidt earlier in 2019 as SVP of Information Technology. Schmidt came from Synercomm, a cybersecurity and network engineering firm, where he acted as their Senior Solutions Architect. He brings years of experience in managing people and utilizing technology to benefit customers and will be working closely with Tolliver to ensure cross-functional alignment between teams.
Having recently been named Small Business of the Year in the Startup Category by the Greater Tampa Chamber of Commerce, Newgentek continues to invest in strategic initiatives to fulfill the company’s mission to redefine standards of excellence and is positioned for expansive growth over the next decade.